Returns & Refunds

At Vonex, we want you to be completely satisfied with your purchase. That is why we offer 100% hassle-free returns and refunds, no questions asked.

If you are not happy with your order for any reason, you can return it within 30 days of delivery for a full refund.

To be eligible for a return, items must be:

• Within 30 days of delivery date
• In original condition (unused and undamaged)
• In original packaging with all accessories

We understand things happen. If your item arrived damaged or defective, we will cover return shipping costs and replace the item or issue a full refund.

Step 1: Contact Us

Email us at contact@vonex.store with your order number and reason for return. Our team will respond within 24 hours.

Step 2: Receive Return Label

We will provide you with a prepaid return shipping label and instructions for returning your item.

Step 3: Ship Your Return

Pack the item securely in its original packaging and drop it off at the designated carrier.

Step 4: Receive Your Refund

Once we receive and inspect your return, we will process your refund within 5-7 business days. The refund will be credited to your original payment method.

For standard returns, customers are responsible for return shipping costs. However, we will cover return shipping if:

• The item arrived damaged or defective
• We shipped the wrong item
• The item does not match the description

Refunds are processed according to the following timeline:

• Inspection: 1-2 business days after we receive your return
• Processing: 5-7 business days after inspection
• Bank Processing: Additional 3-5 business days depending on your bank

You will receive an email confirmation when your refund has been processed.

We currently do not offer direct exchanges. If you would like a different size or model, please return your original order for a refund and place a new order.

If your item arrived damaged or is defective, please contact us immediately at contact@vonex.store. Include photos of the damage and your order number. We will prioritize your case and offer:

• A free replacement shipped to you
• Or a full refund, whichever you prefer

The following items cannot be returned:

• Items returned after 30 days
• Items with physical damage caused by the customer
• Items missing original packaging or accessories

For return inquiries, contact us at contact@vonex.store or visit our Contact page. We are here to help.