Shipping Information

We offer free standard shipping on all orders, regardless of order value or destination. There are no minimum purchase requirements.

Orders are processed within 24-48 hours. Processing includes order verification, quality inspection, and secure packaging.

Orders placed on weekends or holidays will be processed on the next business day.

After processing, delivery times vary by location:

*Delivery times are estimates and may vary due to customs, weather, or other factors.

Once your order ships, you will receive an email with your tracking number. You can also track your order on our Track Order page.

Tracking information typically updates within 24-48 hours after your order ships.

International orders may be subject to customs fees, import duties, or taxes imposed by your country. These charges are the responsibility of the recipient and are not included in the order total.

We recommend checking with your local customs office for more information about potential fees before placing your order.

We partner with trusted carriers to ensure safe and reliable delivery:

• USPS
• UPS
• FedEx
• DHL

The carrier used depends on your location and the size of your order.

If your package is lost, damaged, or significantly delayed, please contact us immediately at contact@vonex.store. We will work with the carrier to resolve the issue and ensure you receive your order or a full refund.

For shipping inquiries, contact us at contact@vonex.store or visit our Contact page.